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Effective Mitigation Practices Fact Sheet: Agency Responses to General Directive 24-1

This fact sheet provides valuable insight into the challenges and effectiveness experienced by transit agencies when using de-escalation training, operator barriers, patrol strategies, and policies and procedures to reduce assaults on transit workers and improve safety.

View additional resources and FAQ’s on the General Directive 24-1: Required Actions Regarding Assaults on Transit Workers.

Last updated: Monday, June 29, 2026