De-Escalation Training Resource Directory
The Federal Transit Administration (FTA) has gathered these resources to support the transit industry in developing, implementing, and updating their training programs. The following resources illustrate ways agencies throughout the transit industry are implementing de-escalation training. They are made publicly available by transit agencies and the transit industry.
If you would like to add your de-escalation training resources to this directory or recommend another agency’s resources, please fill out the De-Escalation Training Resource Directory Form.
De-Escalation Training Resource Library
Click below to see list of resources
State Safety Oversight Agency
Florida Department of Transportation
Format: PowerPoints
Bus Transit Providers
Kalamazoo Metro Transit
Format: Videos
- De-escalation Training with Kalamazoo Metro Transit Bus Drivers
- Comment and Review After De-escalation Training
- De-escalation Training with Summit Church West Olive
- De-escalation Training Comments and Review
- For questions about the training contact: Keshia Woodson-Sow at woodsonsowk@kmetro.com.
Metro-King County
Format: Private Curriculum
- Please reach out to raustin@kingcounty.gov with questions about resources.
New Jersey Transit
Format: Other
- Please reach out to jkeane@njtransit.com for access to resources.
Pittsburgh Regional Transit
Format: Course Description
- Port Authority of Allegheny County Crisis Awareness Training (CAT). Please reach out to cboyd@rideprt.org with questions about resources.
Washington Metropolitan Area Transit Authority
Format: Internal Curriculum
- Please reach out to bperrizo@wmata.com for access to resources.
Rail Transit Providers
Metro-King County
Format: Private Curriculum
- Please reach out to raustin@kingcounty.gov with questions about resources.
New Jersey Transit
Format: Other
- Please reach out to jkeane@njtransit.com for access to resources.
Pittsburgh Regional Transit
Format: Course Description
- Port Authority of Allegheny County Crisis Awareness Training (CAT). Please reach out to cboyd@rideprt.org with questions about resources.
Washington Metropolitan Area Transit Authority
Format: Internal Curriculum
- Please reach out to bperrizo@wmata.com for access to resources.
State Departments of Transportation
Florida Department of Transportation
Format: PowerPoints
- The Art of Defusing Conflict: De-Escalation Techniques for Transit Operators - FTSON
- De-Escalation Workshop Slides
New Mexico Department of Transportation
Format: Video
Federal Transit Administration
National Transit Institute
Format: Online Course Registration
Other
Canadian Urban Transit Association
Format: Course Registration
Community Transportation Association of America
Format: eLearning
Crisis Prevention Institute, Inc. (CPI)
Format: Train-the-Trainer Model Instructor Certification
Get Safe
Format: In Person Training
Insight Policing
Format: eLearning and In Person Training
Maricopa Association of Governments
Format: Video
Missouri Public Transit Association
Formats: Video and PowerPoint
National Rural Transit Assistance Program (National RTAP)
Format: Video
National Rural Transit Assistance Program (National RTAP)
Format: eLearning
National Safety Council
Format: PowerPoint
Polis Solutions, Inc.
Format: In person and virtual training
DISCLAIMER: FTA has not assessed whether any of these resources meet applicable statutory or regulatory requirements. This list is provided for technical assistance only. Inclusion on this list does not imply endorsement or approval by FTA. Please email us at safetypromotion@dot.gov if you find any broken or outdated links.