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De-Escalation Training Resource Directory

De-escalation training is one component of a multi-faceted Safety Management System (SMS) that can also include other measures such as mirrors, signage, security cameras, and working with law enforcement. De-escalation is addressed in an agency's SMS, see Using Your SMS to Protect Transit Workers from Assaults.

The Federal Transit Administration (FTA) has gathered these resources to support the transit industry in developing, implementing, and updating their training programs. The following resources illustrate ways agencies throughout the transit industry are implementing de-escalation training. They are made publicly available by transit agencies and the transit industry.

If you would like to add your de-escalation training resources to this directory or recommend another agency’s resources, please fill out the De-Escalation Training Resource Directory Form.

De-Escalation Training Resource Library

Click below to see list of resources

State Safety Oversight Agency Bus Transit Providers Rail Transit Providers
State Departments of Transportation Federal Transit Administration Other

State Safety Oversight Agency

State Safety Oversight Agency

Florida Department of Transportation
Format: PowerPoints


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Bus Transit Providers

Bus Transit Providers

Kalamazoo Metro Transit
Format: Videos

Metro-King County
Format: Private Curriculum

New Jersey Transit
Format: Other

Pittsburgh Regional Transit
Format: Course Description

Washington Metropolitan Area Transit Authority
Format: Internal Curriculum


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Rail Transit Providers

Rail Transit Providers

Metro-King County
Format: Private Curriculum

New Jersey Transit
Format: Other

Pittsburgh Regional Transit
Format: Course Description

Washington Metropolitan Area Transit Authority
Format: Internal Curriculum


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State Departments of Transportation

State Departments of Transportation

Florida Department of Transportation
Format: PowerPoints


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Other

Other

Canadian Urban Transit Association
Format: Course Registration

Community Transportation Association of America
Format: eLearning

Insight Policing
Format: eLearning and In Person Training

Maricopa Association of Governments
Format: Video

Missouri Public Transit Association
Formats: Video and PowerPoint

National Rural Transit Assistance Program (National RTAP)
Format: Video

National Rural Transit Assistance Program (National RTAP)
Format: eLearning

National Safety Council
Format: PowerPoint


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DISCLAIMER: FTA has not assessed whether any of these resources meet applicable statutory or regulatory requirements. This list is provided for technical assistance only. Inclusion on this list does not imply endorsement or approval by FTA. Please email us at safetypromotion@dot.gov if you find any broken or outdated links.