Metro Rapid Demonstration Program Evaluation Report - Survey Instrument and Tables of Response 2
Metro Rapid After
DEAR METRO RAPID RIDER: Please take a minute to fill this out and help us evaluate our service. Place the survey in the collection box as you exit the bus, or hand it to the person who gave it to you.
1. Why are you riding the bus today? (Check all that apply)
1 ___ Avoid traffic
2 ___ No other way to go
3 ___ Less expensive
4 ___ Parking problems
5 ___ More convenient
6 ___ Other ___________
2. What is the main purpose of your trip today?
1 ___ Work
2 ___ Shopping
3 ___ School
4 ___ Medical
5 ___ Visit/Personal
6 ___ Other
3. How did you get to the bus stop for this bus?
1 ___ Transferred from Bus Line # __________
2 ___ Transferred from Rail
3 ___ Walked
4 ___ Drove
5 ___ Got a ride
6 ___ Bicycle
7 ___ Other
4. How did you pay for your fare on this bus?
1 ___ Cash
2 ___ Transfer
3 ___ Token
4 ___ Weekly Pass
5 ___ Monthly Pass
6 ___ Half-Monthly Pass
5. Where are you coming from? (the start of your trip, not where you got on this bus)
_____________________&__________________ (nearest street intersection)
6. What will you do when you get off this bus?
1 ___ Transfer to Bus Line # __________
2 ___ Transfer to Rail
3 ___ Walk
4 ___ Drive
5 ___ Get a ride
6 ___ Bicycle
7 ___ Other
7. Where are you going to? (the end of your trip, not where you get off this bus)
_____________________&__________________(nearest street intersection)
8. How did you make this trip before Metro Rapid?
1 ___ Bus
2 ___ Rail
3 ___ Bus and Rail
4 ___ Did not make trip
5 ___ Other
8a. If you answered "Bus" or "Bus and Rail" on Question 8, what bus line or lines did you use previously?
Line # ______________
8b. Has your travel time changed with Metro Rapid?
1 ___ More than 15 minutes faster
2 ___ 11-15 minutes faster
3 ___ 6-10 minutes faster
4 ___ 1-5 minutes faster
5 ___ About the same
6 ___ Slower
9. Please rate MTA’s performance on the following elements of bus service on a 1-5 scale, with 1 being very poor and 5 being excellent:
| Very Poor | Poor | Fair | Good | Excellent |
| 1 Frequency of buses (how often they run) | 1 | 2 | 3 | 4 | 5 |
| 2 Routes go where I need to go | 1 | 2 | 3 | 4 | 5 |
| 3 Reliability | 1 | 2 | 3 | 4 | 5 |
| 4 Travel time on the bus | 1 | 2 | 3 | 4 | 5 |
| 5 Value for fare paid | 1 | 2 | 3 | 4 | 5 |
| 6 Availability of seats | 1 | 2 | 3 | 4 | 5 |
| 7 Cleanliness | 1 | 2 | 3 | 4 | 5 |
| 8 Information at bus stops | 1 | 2 | 3 | 4 | 5 |
| 9 Operator courtesy | 1 | 2 | 3 | 4 | 5 |
| 10 Personal safety on buses | 1 | 2 | 3 | 4 | 5 |
| 11 Easy to identify the right bus | 1 | 2 | 3 | 4 | 5 |
12 Overall rating of MTA service | 1 | 2 | 3 | 4 | 5 |
Finally, for statistical purposes, tell us a little about yourself. All replies are confidential.
10. How often do you ride the bus?
1 ___ 5+ days per week
2 ___ 3-4 days per week
3 ___ 1-2 days per wk
4 ___ Less than once a wk
11. How long have you been using MTA service?
1 ___ Less than 3 mos.
2 ___ 3 to 6 months
3 ___ 6 mos. to 1 year
4 ___ 1 to 5 years
5 ___ More than 5 years
12. Your age is...
1 ___ 17 years or under
2 ___ 18 to 44 years
3 ___ 45 to 64 years
4 ___ 65 years or more
13. You are:
1 ___ Female
2 ___ Male
14. Your ethnic origin is...
1 ___ Afr. Am./Black
2 ___ White
3 ___ Hispanic
4 ___ Asian/Pacific Islander
5 ___ Other
15. How many working motor vehicles are available in your household?
1 ___ None
2 ___ One
3 ___ Two
4 ___ Three+
16. Your total annual household income is..
1 ___ Less than $7,500
2 ___ $7,500-$14,999
3 ___ $15,000-34,999
4 ___ $35,000-$49,999
5 ___ $50,000-$74,999
6 ___ $75,000 and over