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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

File a Complaint with FTA

If you believe you have been discriminated against by a public transit provider, you may file an administrative complaint with the FTA Office of Civil Rights. FTA processes complaints under the following programs:

Who May File a Complaint

If you believe a public transit provider has failed to comply with any of the above requirements, you may file an administrative complaint with the FTA Office of Civil Rights. Complaints should be filed within 180 days of the alleged violation.

How to File

File a complaint by completing the FTA Online Civil Rights Complaint Form. Please upload any documents that support your allegations, including any relevant correspondence with your transit provider, photos, etc.

If you have questions on how to prepare a complaint, please contact our toll-free civil rights hotline at (888) 446-4511.

What to Expect from FTA’s Complaint Process

FTA strives to process complaints promptly. At the conclusion of our review of your allegations, you will receive a response. We do not represent individual complainants; our role is to ensure FTA funding recipients are in compliance with Title VI, EEO, DBE and ADA requirements. In the FTA complaint investigation process, we analyze allegations for possible deficiencies by the transit provider. If deficiencies are identified, we work with the transit provider to correct the deficiencies within a predetermined time frame.

Filing a Local Complaint

We encourage individuals to first file a complaint directly with their transit provider to give the transit provider an opportunity to resolve the situation. FTA recipients are required under the ADA, Title VI, and EEO to have local complaint procedures.

Last updated: Thursday, October 20, 2022