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Complaint Letters of Finding According to Subject

Letters of Finding are issued as the result of investigation, analysis, and determination of complaints received by the FTA Office of Civil Rights. These documents are administratively determined and are not precedential in nature. Generally, Letters of Finding, which are normally addressed to a specific individual or entity, set forth the agency’s determination regarding an issue involving a specific factual situation. Such letters may be helpful to others when dealing with the same issue involving similar facts.

The list below contains hyperlinks to each individual letter. Letters containing multiple issues are listed in multiple sections and may appear more than once.

Table of Contents

Accessible Facilities and Equipment

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Accessible Vehicles

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Bus Shelters and Stops

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Commuter Bus Service

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Complaints: Local Process

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Demand Responsive Service

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Fares

Fixed Route

Paratransit

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Lift-Equipped Vehicles

Alternative Transportation

Lift Failures

Lift Use

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Local Jurisdiction

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Mobility Aids

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Modification of Policy

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Oxygen

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Paratransit Capacity Constraints

Late or Early Pickups

Telephone Hold Times

Trip Denials

Trip Length

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Paratransit Eligibility

Appeals

Application Process

Conditional Eligibility

Denials

Functional Assessment

Recertification

Residency Restrictions

Steering to Non-ADA Service

Suspensions for Late-Cancellations or No-Shows

Temporary Eligibility

Three-Quarter Mile Corridor

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Paratransit No-Show Policies

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Paratransit Origin-to-Destination Service

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Paratransit Service Area

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Paratransit Service Response Time and Scheduling

Same-Day Service

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Paratransit Vehicle Dispatched

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Parking

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Passed Up Rides (Fixed Route)

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Personnel Conduct and Training

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Priority Seating

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Route Deviation

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Safety/Direct Threat

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Securement Systems and Use

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Service Animals

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Stop Announcements and Route Identification

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Travel Training

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Wheelchairs

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Last updated: Friday, January 17, 2020