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Complaint Letters of Finding According to Subject

Letters of Finding are issued as the result of investigation, analysis, and determination of complaints received by the FTA Office of Civil Rights. These documents are administratively determined and are not precedential in nature. Generally, Letters of Finding, which are normally addressed to a specific individual or entity, set forth the agency’s determination regarding an issue involving a specific factual situation. Such letters may be helpful to others when dealing with the same issue involving similar facts.

The list below contains hyperlinks to each individual letter. Letters containing multiple issues are listed in multiple sections and may appear more than once.

Accessible Facilities and Equipment

Accessible Vehicles

Bus Shelters and Stops

Commuter Bus Service

Complaints: Local Process

Demand Responsive Service


Fixed Route


Lift-Equipped Vehicles

Alternative Transportation

Lift Failures

Lift Use

Local Jurisdiction

Mobility Aids

Modification of Policy


Paratransit Capacity Constraints

Late or Early Pickups

Telephone Hold Times

Trip Denials

Trip Length

Paratransit Eligibility


Application Process

Conditional Eligibility


Functional Assessment


Residency Restrictions

Steering to Non-ADA Service

Suspensions for Late-Cancellations or No-Shows

Temporary Eligibility

Three-Quarter Mile Corridor

Paratransit No-Show Policies

Paratransit Origin-to-Destination Service

Paratransit Service Area

Paratransit Service Response Time and Scheduling

Same-Day Service

Paratransit Vehicle Dispatched


Passed Up Rides (Fixed Route)

Personnel Conduct and Training

Priority Seating

Route Deviation

Safety/Direct Threat

Securement Systems and Use

Service Animals

Stop Announcements and Route Identification

Travel Training


Updated: Tuesday, May 3, 2016
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