USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

North County Transit District, San Diego, CA, 3-31-2015

March 31, 2015

Re: FTA Complaint No. 15-0117

Dear [name withheld]:

This letter responds to your complaint against North County Transit District (NCTD) alleging discrimination on the basis of disability. The Federal Transit Administration (FTA) Office of Civil Rights is responsible for ensuring that providers of public transportation are in compliance with the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the U.S. Department of Transportation’s (DOT) implementing regulations at 49 CFR Parts 27, 37, 38, and 39.

In the FTA complaint investigation process, we analyze allegations for possible ADA deficiencies by the transit provider. If deficiencies are identified, they are presented to the transit provider and assistance is offered to correct them within a predetermined timeframe. If FTA cannot resolve apparent violations of the ADA or the DOT ADA regulations by voluntary means, formal enforcement proceedings may be initiated against the public transportation provider, which may result in the suspension or termination of Federal funds. FTA also may refer the matter to the U.S. Department of Justice for enforcement.

Each response is developed based on the specific facts and circumstances at issue. A determination resulting from a review of these facts is not intended to express an opinion as to the overall ADA compliance of that transit provider.


In your complaint, you allege that NCTD fixed route bus operators have, on several occasions, not permitted you to board with your service cat in her stroller. On January 10, 2015, you were told that you had to fold up the stroller that your cat was in, which you refused to do. On January 17, an operator allegedly asked for proof that your cat was in fact a service animal. On January 25, an operator informed you that you must fold up the stroller if you want to bring it on board, which you refused to do. After each interaction, you called the police.

We appreciate your taking the time to contact us regarding your concerns; however, we find that we are not able to take further action on your complaint.

ADA Requirements

Under 49 C.F.R. § 37.167(d) of the DOT ADA regulations, transit agencies are required to permitservice animals to accompany individuals with disabilities in vehicles and transit facilities. Under§ 37.3, a service animal is defined as, “Any guide dog, signal dog, or other animal individuallytrained to work or perform tasks for an individual with a disability, including, but not limited to,guiding individuals with impaired vision, alerting individuals with impaired hearing to intrudersor sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching droppeditems.”

Service animals are animals that are individually trained to perform tasks for people withdisabilities. Transit personnel may ask if an animal is a service animal or ask what tasks theanimal has been trained to perform, but cannot require special ID cards for the animal or ask about the person’s disability. A service animal may not be excluded from a bus or transit facility unless the animal is out of control and the animal’s owner does not take effective action to control it, or the animal poses a direct threat to the health or safety of others.

However, if an animal’s only function is to provide emotional support or comfort for the rider,that animal would be considered an emotional support animal (ESA), and would not fall under theregulatory training-based definition of a service animal. Simply providing comfort is somethingthat an animal does passively, by its nature or through the perception of the owner. With that said, nothing in the ADA regulations prevents a transit agency from accommodating pets and comfort animals. But doing so is a local decision, and transit agencies can decide whether to do so, and whatever restrictions may apply, at their discretion.

Likewise, policies regarding strollers are also a local decision. There is no part of the ADAregulations that requires transit agencies to permit strollers on board buses or dictates how theymust be accommodated. In fact, Appendix D to § 37.3 states that DOT does not “requiretransportation providers to accommodate devices that are not primarily designed or intended toassist persons with mobility disabilities, apart from general policies applicable to all passengerswho might seek to bring such devices into a vehicle.” Therefore, given that a pet stroller is notintended to assist persons with mobility disabilities, local jurisdictions can implement policies thatpassengers must fold up the strollers upon boarding the bus.

NCTD’s Response

In response to your complaint, we reached out to NCTD to inquire about your situation. Welearned that you have filed numerous complaints with NCTD regarding these issues, and weobtained copies of your recent complaints and NCTD’s responses, as well as information onNCTD’s related policies.

NCTD recently sent you a determination letter, dated January 28, 2015, in response to the January 10 incident mentioned above. In this letter, NCTD informed you that its official policy, as stated in its “Rules of Riding” section of the NCTD Rider’s Guide, is that “for safety reasons, strollers must be folded and kept in front or beside the passenger and may not block the aisle of the vehicle or block another seat.” NCTD continued to explain that if your cat is not a service animal, it falls under the NCTD pet policy, which states that “it must be in an enclosed pet carrier and fit on the floor in front of you or on your lap. The carrier may not block the aisle of the vehicle or block another seat.” Service animals, on the other hand, can be outside a carrier, but must be leashed or harnessed except when performing tasks where tethering interferes with the animal’s ability to perform, must remain in the owner’s control and not pose a threat to others, remain in a sit or down position, and not block the aisle of the vehicle or occupy a seat. This local policy does not contradict the DOT ADA regulations.


The information reviewed does not support a finding that NCTD has violated provisions of the DOT ADA regulations in this situation. We cannot confirm the specifics of all your interactions with vehicle operators, but the record does not substantiate an ADA deficiency. Please also be advised that we did not make a determination of whether your cat meets the definition of a service animal under the ADA. It is unclear from the information provided whether your cat has been individually trained to perform a task to assist with your disability. If your cat has been trained to perform a certain task related to your disability, and not simply to provide comfort, then it would be considered a service animal and be permitted access to buses as a service animal; if not, then your cat would be considered an ESA, and the rules that NCTD has implemented regarding pets on board would therefore need to be followed.

Regardless of the status of your cat, NCTD may enforce its policy on strollers and require you to fold it and keep it out of the aisle, as the DOT regulations are not interpreted to require transit providers to accommodate non-mobility devices like strollers. The accommodation of these non-mobility devices is dictated by local policies.

We are therefore taking no further action and are closing your complaint as of the date of this letter. While FTA’s decision in this case is administratively final, it does not prevent you from pursuing this matter privately in the appropriate court of law. If you have any questions, please contact Alana Kuhn at (202) 366-4018. Any further correspondence should reference FTA Complaint No. 15-0117. Thank you for bringing your concerns to our attention.


Dawn Sweet
Program Manager,
Complaints and Communications
Office of Civil Rights

cc: NCTD
FTA Region 9