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Mobility Management

Person sitting in front of a computer screen viewing a map. Source: National Aging and Disability Transportation Center Photo GallerySource: National Aging and Disability Transportation Center Photo Gallery

Overview

Mobility management is an innovative approach for managing and delivering coordinated transportation services to customers, including older adults, people with disabilities, and individuals of low income. Mobility management focuses on meeting individual customer needs through a wide range of transportation options and service providers. It also focuses on coordinating these services and providers to achieve a more efficient transportation service delivery system.

Graphic from our FTA-funded National Center for Mobility Management: What is Mobility Management? - National Center for Mobility Management.

Mobility managers serve as conveners, policy coordinators, operations service brokers, and customer travel navigators. As policy coordinators, mobility managers help communities develop coordination plans, programs, and policies, and build local partnerships. They also work to promote land-use policies that favor transit-oriented development, public transportation, and safe pedestrian access. As brokers, they coordinate public transit and human services transportation among all customer groups, service providers, and funding agencies. Finally, as travel navigators, they work with human services agencies and/or workforce centers that coordinate the travel and trip planning needs of individuals who receive human services program assistance.

Funding Mobility Management

Mobility management is an eligible capital expense under several U.S. Department of Transportation (USDOT) Federal Transit Administration (FTA) programs, including 49 U.S.C. § 5307, 5310, and 5311, and Fixing America’s Surface Transportation Act Section 3006(b). This means FTA can fund 80 percent of mobility management expenses. Federal Transit Law (49 U.S.C. § 5307(d)(1)(D); 49 U.S.C. § 5310(d)(3)(B); 49 U.S.C. § 5311(g)(3)(D) and (E)) also affords the option to use non-DOT federal transportation funding or service contracts to meet matching requirements. Federal Transit Law (49 U.S.C. § 5302) defines mobility management as a capital project, “consisting of short-range planning and management activities and projects for improving coordination among public transportation and other transportation service providers carried out by a recipient or subrecipient through an agreement entered into with a person, including a governmental entity, under  [chapter 53] (other than section 5309); but excluding operating public transportation services.”

Source: National Aging and Disability Transportation Center Photo Gallery
Source: National Aging and Disability Transportation Center Photo Gallery

Mobility management activities eligible for funding include:

  • Coordinating transportation services for older adults, individuals with disabilities, and individuals of low income, and ensuring their involvement in the process;
  • Convening stakeholders and supporting multisector state and local partnerships  to better coordinate transportation services;
  • Participating in the development and implementation of coordination plans; 
  • Providing travel training and trip planning activities for customers; 
  • Developing and operating call centers to coordinate travel information, manage eligibility requirements, and arrange customer travel; 
  • Operating transportation brokerages to coordinate service providers, funding resources, and customer needs; and 
  • Planning and implementing the acquisition and purchase of intelligent transportation technologies to operate a coordinated system.

Resources

The following resources are publications and e-learning courses related to mobility management, produced by FTA, the Coordinating Council on Access and Mobility (CCAM), and/or FTA-funded technical assistance centers.

Relevant Publications

Relevant Courses