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Airline Passenger Complaints

Frequently Asked Questions

How does an airline passenger make a complaint to the Federal Government about an airline?

Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-866-TELL-FAA (1-866-835-5322). For additional information, go to

Consumers with concerns about aviation security should call the Transportation Security Administration toll-free at 1-866-289-9673, or email that agency at For additional information, go to

Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD).

You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.

You may send them a letter at:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

You can send them a complaint, comment or inquiry electronically by using their web form.

If your complaint concerns accessibility problems experienced by a passenger with a disability, or alleged discrimination based on race, color, national origin, sex, religion or ancestry, please click here for information on where to file your complaint.

The ACPD publishes a number of booklets and fact sheets on air travel consumer protection issues. (Revised: January 2010)

Updated: Wednesday, March 16, 2016
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