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General

Legacy ID
31
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Frequently Asked Questions

Paratransit EligibilityHow is paratransit eligibility determined?If an individual is eligible for ADA paratransit in their place of residence, does that individual have the right to use paratransit service in a city where they are traveling?How do I appeal a transit agency’s decision that I am not...

Manuals

Policy Manuals

2025 NTD Reporting Policy Manual 2025 NTD Reduced Reporting Policy Manual 2025 NTD Monthly Ridership and Weekly Reference Policy Manual

Since publishing the 2025 NTD Monthly Ridership and Weekly Reference Policy Manual in 2025, FTA is retiring the ...

2012 Safety and Security Reporting Manual

Safety and Security Reporting Manual consists of the following sections:

Table of ContentsIntroductionInternet ReportingSafety and Security Setup Form (S&S 10)Safety and Security CEO Certification Form (S&S 20)Security Configuraton Form (S&S 30)Reportable Incident Report Form (S...

What is the National Transit Database (NTD) Program?

What is the NTD Program? 

Congress established the NTD to be the Nation’s primary source for information and statistics on the transit systems of the United States. Statute requires that recipients or beneficiaries of grants from the Federal Transit Administration (FTA) under...

Contact Information for NTD Operations

Appian NTD Reporting Application Support:

Phone: (877) 561-7466 or (202) 967-0340

Email: FTAITHelpDesk@dot.gov

Business hours M-F 8:00 am - 8:00 pm Eastern Time

Contact the FTA IT Help Desk to...

One Vision. One Call Brochure (PDF)

Unity in transportation is what United We Ride is all about.Toward this end, United We Ride is a catalyst for change. Within the Federal Government, United We Ride serves as an interagency initiative working to promote the goal of coordinated human service transportation.United We Ride works as...

One Vision. One Call Brochure (DOC)

One Call. This is the vision of United We Ride.The goal is to make life easier for riders by helping those who schedule rides to build a more streamlined, unified transportation system.The strength of the One Call vision is that it simplifies the conversation about how to better coordinate human...