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DEAR METRO RAPID RIDER: Please take a minute to fill this out and help us evaluate our service. Place the survey in the collection box as you exit the bus, or hand it to the person who gave it to you.1. Why are you...
Metro Rapid "After" and Limited "Before" Ratings
Service AttributeMetro Rapid RatingLimited RatingDifferenceFrequency of Buses3.763.15+0.61**Routes go where I need to go3.823.66+0.16*Reliability3.743.30+0.44**Travel time on the bus3.823.42+0.40**Value for fare paid3.833.27+0.56**Availability...The MTA and City of Los Angeles Department of Transportation (LADOT) implemented the Metro Rapid Bus Demonstration Program on June 24, 2000 in the Whittier-Wilshire and Ventura corridors.
On-board questionnaires were distributed to bus riders "before" Metro Rapid in early June 2000...
A fundamental objective of introducing Metro Rapid service was to improve service quality, both from a customer perception and actual measurable performance standpoint. Effective service quality can be measured by vehicle headway maintenance or spacing (delivery performance),...
The City of Los Angeles Department of Transportation (LADOT), in collaboration with the MTA, has successfully implemented an advanced Transit Priority System (TPS) project for buses along two major transit corridors in the Los Angeles Region. The TPS Project was developed by LADOT,...
The Metro Rapid Demonstration Program has been a clear success during its first 90 days of operations. Based on this success, a Phase II Expansion Program is proposed that involves two principal elements:
Introduction of the remaining Curitiba model attributes (attributes 8-13).Expansion of...One of the principal advantages of Metro Rapid service is that the net cost, both operating and capital, is considerably lower than other transit mode choices. It balances speedy service with higher capacity and low implementation costs.
Operating CostOverall, the annualized (12 month)...
The original operating concept for the demonstration was to provide existing and potential customers with equal amounts of local and Metro Rapid service and allow them to choose that which best met their needs. This operating plan was implemented in June 2000. From the initial week of operations...
On-board questionnaires were distributed to bus riders "before" Metro Rapid in early June 2000 and "after" in September 2000 (prior to the strike) to assess rider perceptions, behavior, and profiles. The surveys asked riders to evaluate various elements of service as well as overall satisfaction...
Previous communications with bus riders have indicated that MTA's existing local and limited-stop bus services have been too slow and unreliable. The Metro Rapid program sought to address these shortcomings through the introduction of service that would improve operating speeds over current...